Using AAM’s software, our NOC (Network Operations Centre) provides your circuit with the very best 24/7 technical support by having Goldenduck take ownership of your equipment problems.
From our NOC centre your valuable equipment will be constantly monitored even when there is no one in the projection room. Our services include:-
• 24/7/365 Health and Status Monitoring
• 24/7/365 Phone Support
• 24/7/365 Remote Support
• Early Detection of Problems
• Proactive Response and Correction
• Remote Firmware and Software Upgrades
• Consumables Management
• Direct Dispatch of service engineer if required.
• Direct, Secure connection to your Digital Cinema Network. (Via Your ISP)
Processing of warranty & spare parts
Annual maintenance agreements